Refund policy
Return, Exchange and Refund
In all cases, the customer should contact us by email using the address contact@natulip.com within 20 business days after the delivery of the order.
Defective Items
The customer should contact us by email on contact@natulip.com with a photo as a proof of the defect.
Allergies and intolerance
Before buying any item, please read carefully the list of ingredients on the product page in our website to make sure you don’t have any allergies or intolerance against any of the ingredients.
Items damaged during the transportation
We are not responsible of any lost or damaged order because: Any event beyond our control such as extreme temperatures (too hot or too cold). Improper handling or delivery errors and delays by the carrier.