Terms and Conditions

Terms of sale


Our products are made with natural, organic (when possible) and high quality ingredients that are known to be safe for most people. However, you have to contact your doctor in case of allergies or intolerance.

The information in our website don’t substitute a medical advice.

Our products are handmade. Actual sold products may slightly differ from the photos in our website.

Payment and Delivery

Orders will be shipped upon acceptance and reception of the whole payment including applicable taxes and shipping fees.

Free shipping to Canada is offered for all orders above C$49 before taxes.

Free shipping to the USA is offered for all orders above C$60 before taxes.

Orders will be processed and shipped within 2 to 7 business days using parcels delivery companies approved in Canada.

Return, Exchange and Refund

In all cases, the customer should contact us by email using the address contact@natulip.com within 20 business days after the delivery of the order.

Defective Items

The customer should contact us by email on contact@natulip.com with a photo as a proof of the defect.

Allergies and intolerance

Before buying any item, please read carefully the list of ingredients on the product page in our website to make sure you don’t have any allergies or intolerance against any of the ingredients.

Items damaged during the transportation

We are not responsible of any lost or damaged order because: Any event beyond our control such as extreme temperatures (too hot or too cold). Improper handling or delivery errors and delays by the carrier.

Privacy Policy

Collected Personal Data

We collect and keep in our database the following personal information:

  • Full name
  • Shipping address
  • Billing address
  • Email address T
  • elephone number

We collect but don’t keep in our database your payment information such us your credit card number, expiry and verification number.

Means of Collection

Your personal information is collected through:

  • Website contact form
  • Account creation form
  • Online purchase process

Purpose of Collection

We may use your email address and telephone number to contact you about your current or past orders. We may also use your email address to inform you about:

  • Your order status
  • Your reward points status
  • Our promotional offers

We don’t use your personal information for any purpose other than the those mentioned above.